Tony Paixão

Ethical Intelligence: Leveraging Employee Attitudes to Strengthen Retail Investigations Let’s start with a question: In the last year, what percentage of your teams’ internal investigations originated from employee tips/whistleblowing? Generally, most investigations within the AP/LP umbrella are either discovered by the investigators themselves or they arise from a response to an incident (high-shrink, ORC event, […]

Cognitive Load and Credibility: Exploring the Link Between Mental Strain and Dishonesty, with Insights into Technology-Assisted Solutions If you’ve ever been through any investigative interview training, sat through a psychology class, or read an article on memory, you have likely crossed paths with the term “cognitive load”. It’s been tossed into seminars, used in marketing

Balancing Act: Exploring the Dual Nature of Impression Management in Professional Environments Have you ever known someone whose personality and presentation seem to be solely determined by the people they are surrounded by? Individuals who present themselves as charismatic, thoughtful, and easy-going when out with friends, but in closed door, one-on-one settings they are cold,

Organizational Immunity: Building Resilience for Success Let’s start with a story. This is a tale about two identical twin brothers, Arnold and Jessie. In college, both Arnold and Jessie were incredibly active—they played on the club soccer team, were heavily involved in the community, and were as health conscious as any 20-something could be at

Understanding Trust and the Workplace Nothing in life works without trust. Let me say that again—nothing in life works without trust. You wake up in the middle of the night and trust that in your delirious state, your memory of the route to the kitchen to get a glass of water is safe and accurate—you